Refund Policy
for CricBatBall
**Effective Date: March 17, 2026**
At CricBatBall, operated by RNM PARKING AND SECURITY SOLUTIONS PRIVATE LIMITED, we aim to provide high-quality cricket training and ensure our users are satisfied with their learning experience. This Refund Policy explains the terms and conditions for requesting a refund for our premium services.
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1. Subscription Activation and Access
- Free Content:** We offer a library of 24 detailed free lessons and 120 quiz questions to allow users to evaluate our training methodology before subscribing.
- Paid Subscriptions:** Once a subscription is activated, users gain access to premium modules, which follow a structured daily release schedule (2 lessons daily).
- Service Delivery:** Subscriptions are activated through a manual verification process following a subscription request and payment.
2. Refund Eligibility and Conditions
- Refund Requests: Users may request a refund within 48 hours of their initial subscription activation, provided they have not accessed more than two (2) premium lessons**.
- Change of Mind:** We do not offer refunds for "change of mind" or for subscriptions that have been active for more than 48 hours.
- Technical Issues: If a user is unable to access premium content due to technical issues on our platform, they should contact support for resolution. If the issue remains unresolved for more than 72 hours**, a pro-rated refund may be considered.
- Expert Consultations:** Fees for expert consultations are non-refundable once the consultation request has been confirmed and scheduled with the expert.
3. Refund Request Process
To request a refund, please follow these steps:
1. **Submit a Support Ticket:** Use the "Support" form on our website or email us directly at `getsupport@playtixx.com`.
2. **Provide Account Details:** Include your registered name, email address, and transaction ID.
3. **State Reason for Refund:** Briefly explain the reason for your refund request to help us improve our services.
4. **Verification:** Our team will verify your account status and usage history to determine eligibility.
1. **Submit a Support Ticket:** Use the "Support" form on our website or email us directly at `getsupport@playtixx.com`.
2. **Provide Account Details:** Include your registered name, email address, and transaction ID.
3. **State Reason for Refund:** Briefly explain the reason for your refund request to help us improve our services.
4. **Verification:** Our team will verify your account status and usage history to determine eligibility.
4. Refund Processing and Timeline
- Approval: If your refund request is approved, we will process it within 7-10 business days**.
- Payment Method:** Refunds will be credited back to the original payment method used during the transaction.
- Deductions:** A small administrative or transaction processing fee may be deducted from the total refund amount where applicable by payment gateways.
5. Cancellations and Renewals
- Subscription Cancellation:** Users can cancel their subscription at any time through their dashboard. Cancellation stops future billing but does not automatically trigger a refund for the current period.
- Renewal Terms:** Subscriptions are generally one-time or recurring as specified at the time of purchase. It is the user's responsibility to manage their renewal preferences.
6. Contact for Refund Queries
If you have any questions regarding our Refund Policy or need assistance with a refund request, please contact us at:
- Support Email:** getsupport@playtixx.com
- Phone:** +91 7042933192
- Address:** S/O. KALU LAL MEENA JHUGGI.NO.RC-82-A, J.J.BANDU CAMP SEC-B PKT- 5 and 6, VASANT KUNJ, New Delhi, South Delhi, Delhi, 110070