Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Identification Information:** Name, email address, phone number, and postal address provided during registration or subscription.
• Account Credentials:** Usernames and passwords used to access the learner dashboard.
• Payment Information:** Details related to subscription requests, including billing address and transaction history (processed through secure channels).
• Educational Data:** Quiz scores, lesson progress, and course completion status.
• Communication Records:** Content of support queries, feedback, and expert consultation requests.
• Technical Data:** IP address, browser type, operating system, and usage patterns collected via cookies and similar technologies.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery:** To provide and maintain our cricket training modules, quizzes, and dashboard features.
• Account Management:** To process registrations, manage user profiles, and verify identity.
• Subscription Processing:** To handle paid plan requests and manage access to premium content.
• Personalized Support:** To respond to support queries and facilitate expert consultations.
• Communication:** To send service updates, account notifications, and promotional materials (where consented).
• Performance Analysis:** To monitor website usage, improve content quality, and enhance user experience.
• Legal Compliance:** To comply with applicable laws, regulations, and legal processes.

3. Data Storage and Security

• Storage Model:** Your data is stored securely on our servers using a structured text-file based system (`.txt`) and protected by industry-standard security measures.
• Security Controls:** We implement administrative, technical, and physical safeguards to protect against unauthorized access, alteration, or disclosure of your personal information.
• Data Retention:** We retain your information for as long as necessary to provide our services and comply with legal obligations.

4. Information Sharing and Disclosure

• No Sale of Data:** We do not sell, trade, or rent your personal identification information to third parties.
• Service Providers:** We may share data with trusted third-party service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.
• Legal Requirements:** We may disclose information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Your Rights and Choices

• Access and Correction:** You have the right to access and update your personal information through your dashboard or by contacting support.
• Communication Preferences:** You can opt-out of receiving promotional emails by following the unsubscribe instructions provided in those communications.
• Cookie Management:** Most web browsers allow you to control cookies through their settings.

6. Child Safety and Parental Consent

CricBatBall is designed for cricket enthusiasts of all ages. For users under the age of 18, we encourage parental supervision. Any personal data submitted for minors must be provided by or with the consent of a parent or legal guardian.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email:** knowmore@cricbatball.com
• Support Email:** getsupport@playtixx.com
• Phone:** +91 7042933192
• Address:** S/O. KALU LAL MEENA JHUGGI.NO.RC-82-A, J.J.BANDU CAMP SEC-B PKT- 5 and 6, VASANT KUNJ, New Delhi, South Delhi, Delhi, 110070